Business is Broken. Together, We Can Fix It.

Joel D Canfield is a Business Heretic. He writes books and other stuff to help you succeed, however you define success, using the trust that comes from putting a more human face on your business

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Your Copy of 'The Commonsense Virtual Assistant'

November 9th, 2009

Do you have  a copy of our book The Commonsense Virtual Assistant? It's over 200 pages of practical information which will make you more successful as a VA.

Let us show you how—take advantage of our free 30-minute coaching session. Bring your biggest business challenge, and we'll show you how the commonsense principles of the book can help you overcome it.

(By the way, when we say 'free', we mean free. No obligation, no pitch—no kidding. If you'd like to talk to other VAs who've taken us up on the free offer, just ask and we'll put you in touch with some.)

Direction Needs Motion

July 21st, 2009

Seems like a lot of folks are looking for a new direction these days. More and more unintentional entrepreneurs are trying to find their way through an ocean of choices. Too many choices, though, can be worse than too few. Faced with, apparently, an infinite variety of options for the future, paralysis sets in; our hero or heroine feels rudderless, trying to decide which direction to go.

But it's not a rudder they're missing. It's motion.

A sailboat is a fine thing, even sitting at the dock. But sitting at docks is not what they're designed for; they're designed to use the wind to push against the waves and, between the two opposing forces, create forward motion.

And now, once the sailboat is under way, the rudder starts working.

You can sit at the dock 'til the cowfish come home, swinging the rudder from side to side, and you'll never find direction. It's only in movement that we can measure our progress against any kind of standards to see if we're heading somewhere we want to go.

Feeling rudderless? Get away from the dock. Head, first, into the safety of a nearby harbor. Check out your rigging and stock the galley with supplies. Do what you reasonably can to prepare for the journey.

And then go. 'Away from the dock' is automatically 'toward something new.' Keep one eye on the compass to see where you're heading, and one on the horizon, to see where you want to go.

And now, now that you're moving, you'll find direction.

The Ever-Moving Target

May 25th, 2009

Goals are rarely set in stone. What's important, even vital, for your business today, isn't necessarily so tomorrow, and almost certainly won't be next year. We have to achieve the paradox of investing mentally, physically and emotionally in a goal as if it were eternal, while recognizing that it may cease to have value, even before it's fully achieved, but will most certainly stop being a goal once it's achieved—after all, it makes no sense to chase something you're holding in your hand.

I've been in the chaos between two Sigmoid curves lately. My consulting, speaking and coaching business was originally called 'The Commonsense Entrepreneur', which is also the name of my first full-length business book. Lately, though, that name has come to mean the book, specifically, and not necessarily the business.

My speaking gigs and my coaching have leaned more and more toward two things: building a business based on the trust that comes from communication that's more human, and being a career renegade; making a great living doing what you love.

Those aren't best conveyed by the phrase 'commonsense entrepreneur' so I'm changing that.

For now, 'The Commonsense Entrepreneur' is the book and its accompanying website. My business is me; Joel D Canfield. (If it doesn't have the 'D' it isn't really me, and you might note the lack of a period after the middle initial.) Until a brilliant new name strikes me, I'll be presenting myself as author, speaker and business mentor Joel D Canfield, co-founder of the Northern California Association of Entrepreneurs.

What are you changing today?

Don't Depend on Your Memory

May 14th, 2009

There's a marvelous tool that will help you free up mental energy, while ensuring that you'll remember important ideas, facts, and feelings.

It's a notebook.

I've spent an hour this morning trying to remember the details of a conversation I had with a client, so I can write an outline for our next coaching session. I feel like I'm not providing the real value I want to deliver when I can't get back in the emotional moment that sparked a very clear picture of our next chat; our direction for the next session.

Thing is, I really was taking notes—but on what my client was saying, not on what I was saying. I mean, I'll remember my own words, right?

As a matter of fact, no; I don't.

I'm planning on recording these calls, strictly so I can go back and review what was said and how it was said, to recapture the emotional impact. My benefit comes from changing how people feel based on what they think about, not just sharing facts for them to sort out in their own head.

My dad never went anywhere without a little thirty-nine cent notebook in his shirt pocket (he write in it with a fountain pen, in green ink—but that's another story.) When he needed to remember something, he just wrote it down. Not only did he actually remember things later (reviewing the notes) but his mind was free to concentrate on the moment instead of spending part of its energy remembering the three simple little things he needed to remember—they were in the notebook, not his head.

There's No Such Thing as Work/Life Balance (or, Why Business is Not About Money)

April 30th, 2009

Two themes come up frequently in my conversations with and reading about other entrepreneurs—work/life balance, and 'the bottom line.'

The first doesn't exist, and the second is not why you're in business.

If you're in business for the right reasons, you love what you do; it's what gets you out of bed in the morning. Of course you love your family; of course you have other interests besides work. No respectable person puts work ahead of family; no reasonable person only has one interest, to the exclusion of all others.

But you'd better love what you're doing, especially if you're self-employed. Honestly, why would you hire yourself to do a job you don't like?

tightropeSo, let's assume that your work is just another manifestation of your passion.

Do you really expect to take it off and put it on like a sweater? And what does it have to do with money?

Sometimes I work late into the night, missing some family time because I'm in the zone. Sometimes. But, just as often; more often, actually, I take time in the middle of a 'business day' to spend time with my wife, my daughters, my friends. I take time, right in the middle of the week, away from work and the office, to share in spiritual activities with my family. I stop work at 4:00 most days to work on an album of jazz songs I'm writing with my older daughter; then, I go back to what I was doing. Or, I don't. I keep my goals loose and flexible where possible, so I can decide how to spend my time.

Work/life balance means being balanced in my own head, not balanced on a clock or calendar.

And money? C'mon; I'd do 90% of what I'm doing right now, even if I had enough money to retire. I love writing. I love coaching solo professionals, writers, musicians, helping them communicate with their prospects and fans better to establish trust and build relationships. I love my web business; sorting out what's needed, designing tools, doing usability studies, helping clients build what they really need instead of what they think they need. (Okay, if I really had money, I'd offload the coding to someone more talented than me.)

I love to barter. If someone has a skill I can benefit from, and they need something I can do, I want to work with them. What I don't want is to turn our genuine human caring into a commercial enterprise. Fer cryin' out loud; the whole point of my consulting business and my writing is to do exactly the opposite, to get businesses to be more human, to stop behaving like abstract entities with no soul, and start speaking and trusting and caring like real human beings do.

Work/life balance is how you choose to serve yourself and the ones you love, every minute of every day; choices about the long run, not the moment.

And, in the long run, it's not about money. Not ever.

Genuine. Artificial. Know the Difference.

April 23rd, 2009

There's a particular orchid which creates a remarkable product.

One flower produces one fruit. No mass production.

The flower lasts about one day, sometimes less, and so, growers have to inspect their plantations every day for open flowers, a labor-intensive task.

Like other orchids' seeds, its  seeds will not germinate without the presence of a certain fungus. In nature, it's a rare occurrence, which is why orchids aren't on every kitchen counter.

Each flower must be hand-pollinated within 12 hours of opening.

It takes the fruits 5 to 6 weeks to develop but it takes around 9 months for it to mature.

Each ripens at its own time, requiring a daily harvest. To ensure the finest flavor each fruit must be picked by hand just as it begins to split on the end.

It is the second most expensive spice in the world, after saffron.

So why has the word 'vanilla' come to mean bland, boring, the brainless default option?

Imitation vanilla has given us all a bad impression of real vanilla. Have some good quality vanilla bean ice cream tonight; taste it like a fine wine, and see if genuine doesn't, in fact, beat artificial.

Oh, and while you're eating it, consider what that means in your marketing and your business.

The Law of Diminishing Marginal Utility; or, Do You Want Fries with That?

April 17th, 2009

We trick ourselves into counterproductive behaviour far more often than we realize. We have two very different decision-making processes in our heads: intuition, our gut-check that things feel right, and reasoning, the logical deductions based on empirical data. Both have their place in life and in business—the trick is to know when to use which. A refinement of that trick is to know which one our prospects, suspects and clients are using.

Sociologists talk about the law of diminishing marginal utility, the fact that when something good happens, our enjoyment doesn't increase in direct proportion to the good. Obviously not all events can be enumerated, but for the sake of example, if we're given a gift of $100, or a gift of $200, the second gift will not make us twice as happy. And as the numbers get bigger, the enjoyment shortfall increases.

We have the same reaction to losses; losing twice as much money doesn't hurt twice as much.

But losing $100 actually triggers about twice as much pain as the amount of enjoyment triggered by being given $100. As human beings, we are 'risk averse', meaning we're more affected by loss than by gains.

As a business person, it would be easy to take advantage of that (in a negative sense, or a positive one.) It would be easy to offer a single, all-encompassing service or product, and then ask the prospect which parts they don't want, in order to reduce it to their choice. When auto dealerships do this, for instance, people end up keeping more of the optional equipment and spending more money than if they'd started with a base model and added on what they wanted. It's a cheap psychological trick.

On the other hand, you may know that this package of services is truly at its best (for the client, not you) if they take the whole package. Starting with the basic service and adding on options isn't the best way to reach that objective. Instead, offer it as a package, the meal deal. If they really belong together, that's the right thing to do. And if it makes sense, allow folks to remove parts of the service to meet their economic or other limitations. The act of removing options, the feeling of loss, will nudge them toward making the best choice.

The best choice for themselves, not you, right?

Of course, when you're the customer, being aware of this concept gives you real power. Always start with the base model, and add on only those options which add real value. Remember, not every sales person is as ethical and customer-centric as you are.

Business Advice Two Centuries Old

April 9th, 2009

I'm reading the Autobiography of Benjamin Franklin, partly for historical interest, and partly because of the business lessons in it. Franklin was a serial entrepreneur, regularly seeing huge success implementing ideas which others thought were impossible or pointless.

At one point, an acquaintance asked Franklin's advice about who he should ask for donations for a worthy cause. Franklin replied, "I advise you to apply to all those whom you know will give something; next, to those whom you are uncertain whether they will give any thing or not, and show them the list of those who have given; and, lastly, do not neglect those who you are sure will give nothing, for in some of them you may be mistaken."

There's quite an array of good advice just under that suggestion's surface.

First, begin with success. The initial step in developing a new idea, selling a new product, or beginning any project, should be one you know you can finish quickly and easily. Get a single success under your belt, and the rest of the process will be less formidable. Fail in that first baby step, though, and you'll be forced to step back and analyze your position, process, and goals.

Next, defuse fear by showing prospects and suspects that others have already taken the plunge. Joining a group of folks we respect or trust or just know is much less risky than being the first to jump into the pool.

Finally, never assume you know who's interested. Ask them all. I remember the story of two boys walking to school. One told the other "Today, I'm going to ask every girl I see for a kiss." His friend replied "You're gonna get slapped a lot."

Walking home, the second boy said "Get slapped a lot today?" to which his friend replied "Yeah—but I got some kisses, too!"

Don't assume. Within the bounds of personal, anticipated and relevant communication, ask 'em all.

What do you get from Franklin's advice?

Bit-by-Bit Reading

I don't own a copy of Franklin's autobiography. I'm reading it by email.

DailyLit is a web service which emails you books, from the brand new to classics, in short sections you can read every day. Franklin's autobiography is 75 sections, which I'm getting only on business days. By the time I finish, it will have taken me 15 weeks to read a book I might not have read at all if I wasn't being nudged every day.

There are loads of free books available. Seth Godin's "Bootstrapper's Bible" (http://www.dailylit.com/books/bootstrappers-bible) for instance. You can sign up for this free service, and read all the free books you want. If you prefer something more popular, the prices are about the same as buying a paperback, with the advantage of a simple tool to read in bits and pieces.

What do you think about reading like that? If I serialised my books, would you want to get a free copy, bit by bit, every day or once a week by email, or do you prefer to have the physical book in your hands to read in your comfy chair?

We Want You to Fail

February 16th, 2009

Bolaji Oyejide shared these questions, the genesis of a book he's writing. I'm not in the same league as the folks he's targeting, but I know to be successful I have to act like I'm successful, so I'm going to answer these questions five years in the future when I'm where I know I'll be.

1. Tell us of a time or two when you felt at your lowest. What caused it, how did you feel?

2. Who knocked you down, stonewalled you, or overlooked you, before you became famously successful? And what effect did it have?

3. Tell us of a time that a monumental failure got the best of you.

4. In times of self-doubt, where did you draw the strength to persevere from?

5. How did you build up your perseverance "muscle"?

6. How did you combat fear, uncertainty, or feelings of not being good enough?

7. How did you believe you could achieve the unachievable? could do things no one had ever done before? There was no precedent for it. What made YOU feel so special to think/know that you would succeed?

8. What three failures most contributed to who you are today?

9. What audacious thing do you fail at today that you know you will succeed at in the future?

10. Who's a person of perseverance you think we should add to this book?

What's Your Leadership Philosophy?

February 11th, 2009

Good friend Jule Kucera wrote "The work and the joy of leadership is to:

• Communicate a compelling vision of where we are going and why.
• Ensure that each member of the team has the ability and the heart to do the work.
• Create an environment that supports success.
• Get out of the way, so that when the vision is accomplished each member of the team stands back, impressed with themselves and with each other, and says, “Look what we have done!”

to which I responded

I'd say almost exactly what you've said, Jule, but as usual, twist it around just a bit:

• Find out what each member's abilities and heart are
• Find out where we can go with those
• Create the environments that support success for each participant
• Hover anxiously in the background like an expectant father, then give all the credit to the Mothers of Their Own Success

and added

Actually, I'm living an example of Jule's philosophy at February Album Writing Month right now. You, too, can create this, if you follow this simple (hah!) recipe:

Burr Settles, the real honest-to-goodness leader of FAWM, had a compelling vision and attracted others to it: jump-start the song-writing process by forcing yourself to write 14 songs in the 28 days of February. (Burr does not call himself the leader of FAWM, yet every single other person on the website forums does.)

Anyone is welcome to participate, and songwriting newbies are nurtured and congratulated and taught by the 500+ active members of the tribe. This nails criteria 2 & 3 on the list.

Burr has never set any rules except the original three: all writing has to be done during February, a song is whatever you think a song is, and while the goal is to write 14 songs, you win by just trying. Any genre you like: classical, rock of all kinds, country, folk, ambient trip-hop with vicuñas; whatever trips your switches.

In six years, it's gone from four guys to 2,292 members (587 active, meaning they've posted at least one song so far this year) who have written 2,081 songs in the past 10 days. Oh, most of us record demos, too—1,525 so far.

Burr's active pursuit of this leadership philosophy has created, so far in February, two thousand eighty-one songs that didn't exist eleven days ago, one thousand five hundred and twenty-five of which you can download and listen to right now. (Some of last year's songs are my favorite songs in the world; Best Beloved and I listen to FAWMers like Resonance, oddbod, Phil Norman, Phil Henry and Old Lost John who really should be household names; infinitely superior to virtually anything on the radio.)

Last year we wrote a total of 5,710 songs. This year our fairly conservative goal is 10,000 songs. If we reach that, we will have written enough music in February that it would take all of February (24 hours a day) to listen to it all.

THAT is what it looks like: someone finds a group that was looking for a leader (you can't create a group, you find them) and follows the 'vision, tools, support without smothering' philosophy, and the pent up energy in the tribe explodes into activity.

That's my plan, anyway.